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We are here to help

Due to the rich history of the property, we are constricted with regards to making all the structural changes required be totally accessible. However, whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.

Accessible features

Assistance dogs permitted throughout the hotel

Shower chairs and a toilet seat riser can be arranged upon request

Digital alarm clocks with sound and a vibrating pad can be arranged upon request

Accessible meeting and event spaces

Accessible reception, concierge desk, and hotel restaurant (Butlers Restaurant and Terrace Bar)

Wheelchairs can be arranged upon request

Large font restaurant menus

In the case of a fire, the hotel is fully equipped to deal with all mobility, visual, and auditory impairments

Accessible routes

  • Entrance to reception on ground floor with assisted ramp upon request
  • Entrance to meeting rooms and event spaces via lift
  • Entrance to the Butlers Restaurant and the Terrace Bar located on the ground floor
  • Elevator dimensions: left lift door 720mm, depth 900mm., right lift door: 720mm, depth 900mm

Our accessibility statement

The Chesterfield Mayfair is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the hotel.

We are continuously improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the hotel’s commitment to accessibility, please contact our General Manager, Adam Lake, using the contact information below.

Discuss your needs

If you would like to discuss your accessibility needs with a member of our team in advance of your stay, please enquire below.