Contact our accessibility team

We believe every guest deserves a comfortable and welcoming stay. Our team is trained to provide inclusive and respectful service, and we are committed to creating a safe, comfortable, and supportive environment for all our guests.

We are here to help

Due to the rich history of the property, we are constricted with regards to making all the structural changes required be totally accessible. However, whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.

Accessible features

Accessible areas

  • Entrance to reception on the ground floor with assisted ramp upon request
  • Entrance to meeting rooms and event spaces via lift
  • Entrance to Butlers Restaurant and Sem's of Mayfair located on the ground floor
  • Elevator dimensions: left lift door 720mm, depth 900mm; right lift door 720mm, depth 900mm
  • Please note that we do not currently have a wheelchair accessible public bathroom available on site

Our accessibility statement

The Chesterfield Mayfair is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the hotel.

We are continuously improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the hotel’s commitment to accessibility, please contact our General Manager, Adam Lake, using the contact information below.