Frequently asked questions Here is a selection of some frequently asked questions about the hotel for your convenience. What is check in pre-authorisation? Is there a service charge for staying at the hotel? How can I help a good cause by leaving a £1 charity donation matched by the hotel? What are the check-in and check-out times? Will it be possible to check-in early? Is Wi-Fi available? Do you have a gym at the hotel? What is the hotel smoking policy? What is the dress code at the hotel and the restaurant? Can you arrange airport transfers? How do I get to Buckingham Palace? What attractions are close to the hotel? How do I reserve my theatre tickets? Can you tell me about the latest passport/visa information for international travel? What major credit cards are accepted? What if I need to cancel or change my reservation? Where can I park my car? Can I bring my pet with me? How do I contact the hotel? Do I need a visa to travel to the UK?
