Frequently asked questions Here is a selection of some frequently asked questions about the hotel for your convenience. What are the check-in and checkout times? Will it be possible to check-in early? Is there a service charge for staying at the hotel? Is WI-FI available? Do you have a gym at the hotel? What is the hotel smoking policy? What is the dress code at the hotel and the restaurant? Can you arrange airport transfers? How do I get to Buckingham Palace? What attractions are close to the hotel? How do I reserve my theatre tickets? Can you tell me about the latest passport/visa information for international travel? What major credit cards are accepted? What if I need to cancel or change my reservation? Where can I park my car? Can I bring my pet with me? How do I contact the hotel? What changes have you made during the Covid-19 pandemic?